Refund policy

1. Returns Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process To initiate a return, please contact us at support@trycupids.us with your order number and the reason for the return. Items sent back to us without first requesting a return will not be accepted.

3. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

4. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item unless the product arrived damaged or defective. Shipping costs are non-refundable.